Top Customer Centricity

 

Category Objectives

 

To encourage and reward companies that operate customer care procedures with passion proving that customer satisfaction is their top priority.

Category Eligibility

 

All companies having done remarkable work in focusing on customer care procedures throughout the world are eligible.

FEA Pylon Served​

 
  • Better design
  • Better technology
  • Better production
  • Better life

Category Evaluation Criteria​

 
  • Describe how you measure customer satisfaction
  • Describe the why customer complaints are handled
  • Explain how you conduct trend analysis concerning customer complaint
  • Illuminate how any corrective actions are evaluated
  • How do you train your staff to promote customer satisfation
  • Present any customer care excellence achievements or recognitions in the near past (award, certificate, customer satisfaction survey, market survey, letter of congratulation, Google Business report, etc)
The FEA Nomination Team can assist you with explaining The FEA Way and answering any queries that you have regarding a nomination or the process involved in taking part in one of our award categories. Contact via message or give us a call. 

This FEA category has a Sponsor​

 

To the Gold Winners of the category, TÜV AUSTRIA HELLAS offers

  1. the free participation of two executives in a 1-day seminar on: a) Food Defense drill planning b) Internal audit planning based on risk assessment and c) ESG principles in the food sector
  2. and in addition to the above a choice of the following i. 3 months free subscription to the Core level of the LCS platform or ii. “No Food Waste” certification with the first year free

TÜV AUSTRIA HELLAS is an independent organization providing integrated control, training, inspection and certification for safety, quality, environment and resource management. The services portfolio focuses on serving the needs of customers to improve the quality and competitiveness of products, services and their human resources. The company’s clientele includes companies from all sectors of the economy such as agri-food, the tourism, the industrial, the lifts and lifting equipment industry, energy, construction, etc. At the same time it focuses on educational part through its education center, TÜV AUSTRIA ACADEMY, which is recognized as a Center for Lifelong Learning (CLL) Level II.

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