Top Customer Centricity
Category Objectives
To encourage and reward companies that operate customer care procedures with passion proving that customer satisfaction is their top priority.
Category Eligibility
All companies having done remarkable work in focusing on customer care procedures throughout the world are eligible.
FEA Pylon Served
- Better design
- Better technology
- Better production
- Better life
Category Evaluation Criteria
- Describe how you measure customer satisfaction
- Describe the why customer complaints are handled
- Explain how you conduct trend analysis concerning customer complaint
- Illuminate how any corrective actions are evaluated
- How do you train your staff to promote customer satisfation
- Present any customer care excellence achievements or recognitions in the near past (award, certificate, customer satisfaction survey, market survey, letter of congratulation, Google Business report, etc)
This FEA category has a Sponsor
